Contact us to make an exchange. We’ll set up the exchange for you and send you a label for shipping!
There will be no return charge for shipping if we sent the wrong item or if it arrived damaged. Return your item to us in the original packaging. Affix the pre-paid label to your box and drop at the nearest UPS location. Be sure to cover the original shipping address on the outside carton. For your protection, be sure to retain the tracking number. Insurance is automatically covered!
Complete the bottom portion of your packing slip and place inside the box.
Simple product returns within 10 days:
Please contact Customer Service at 1-208-882-1751 to obtain a Return Authorization.
When returning items, please use the original packaging and boxes to return the merchandise to us. We recommend using FedEx or UPS. Be sure to cover the original shipping address onthe outside carton. For your protection, be sure to retain the tracking number.Please insure the package for the value of the merchandise.
Unfortunately, we cannot refund your original shipping charges.
Send your return to:
Returns - Keeney BrosMusic Centers
123 E Third Street
Moscow, ID 83843
For a return for a damaged/defective product, contact us within 72 hours for assistance.
For exchanges or returns on Oversized Items in Multiple Boxes or larger than 40LBS, or return of an international shipment: call Customer Service at 208-882-1751.
All woodwind and brass instruments that are returned are assessed a $10.00 sterilization fee.Instruments priced over $3000.00 are assessed a $20.00 fee.
Microphones, wireless products, recording equipment (Multi track, Hard Disk, DAT, CD, Tape Recorders and Duplicators) are returnable for store credit only.
Items that are returnedin a condition less than described will be assessed a 15% restocking fee. Order shipments that are refused are subject to a 15% restocking fee.
Copy protected material such as sheet music, videos, software, sample libraries.
Recording Media and Computers: Cassettes, reels, DAT tapes, Mini-discs, CDR’s
Drumheads, drum sticks,cleaning and care products, rosin, tubes, strings
Reeds, harmonicas, mouthpieces,pitch pipes, ear plugs and other in ear monitors
Returning Items Damaged in Shipping
Your order is carefully packed to exceed UPS and USPS shipping requirements. If an item arrives damaged:
Call us within 72 hours for return instructions. To qualify for return shipping, you must notify us of any problems within 72 hours of receipt.
Repack using all original packing materials and boxes. Include all original packaging,accessories (e.g. power adapters, mouthpieces, etc.) and paperwork (e.g.owner's manual, warranty card, etc.).
We will arrange to have UPS pickup the item and carefully inspect it for shipping damage, before returningit to us. Upon receiving the returned merchandise, we will send out a replacement.
When to expect your credit or refund
Your return will be processed within 5-7 business days once it is received. Your merchandise refund or credit will be posted to your credit card. Most credits are viewable on your credit card account within five business days.